This Shipping Policy applies to all orders placed on www.hobbywinguav.com, operated by Propulsion Consulting S.A.S.U (Hobbywing UAV Europe).

DELIVERY / RECEIPT

The products are delivered to the address indicated by the Customer on the order form, by post or by private carrier.

1) Service Coverage

Hobbywing UAV delivers to the following regions/countries:

  • Mainland France
  • European Union countries
  • United Kingdom
  • Selected countries in Asia and Africa.

Customers are responsible for verifying that delivery to their region is supported at the time of purchase.

2) Timeframes

Order Processing Time

Orders are dispatched within 1–3 business days after order confirmation and receipt of payment.

Logistics / Transit Time

  • Mainland France: 2–5 business days after shipment
  • EU Countries: 3–7 business days after shipment
  • United Kingdom: 3–8 business days after shipment
  • Other Regions: 7–15 business days depending on location and customs

 

TOTAL DELIVERY TIME

Total delivery time consists of Processing Time + Transit Time.

For example:
France: estimated 3–8 business days in total.

Delivery times are provided for indicative purposes only, unless Hobbywing UAV has expressly agreed in writing to a fixed delivery date.
In the event of a foreseeable delay, Hobbywing UAV will inform the Customer as soon as possible and provide an updated estimated delivery timeframe.

SHIPPING COSTS

Shipping charges are calculated based on the weight of the items and the delivery destination.

Indicative shipping rates:

  • France: €15–€20

  • European Union: €20–€40

  • United Kingdom: €15–€30

  • Other countries: calculated at checkout according to destination and carrier

The exact shipping cost is displayed during the checkout process before payment.

If the Customer requires delivery to multiple addresses, separate orders must be placed for each delivery location, and corresponding shipping fees will apply.

TAXES & CUSTOMS DUTIES

For deliveries within the European Union, prices include Value Added Tax (VAT) in accordance with applicable regulations.

For deliveries outside the European Union, prices do not include VAT, customs duties, or import taxes.

The Customer is solely responsible for the payment of any customs duties, import taxes, clearance fees, or other charges imposed by local authorities in the destination country.

Hobbywing UAV shall not be held responsible for delays or additional costs resulting from customs clearance procedures.

DELIVERY/RECEIPT CONDITIONS

The Customer is obliged to personally guarantee receipt of the ordered products. The Customer undertakes to sign for receipt of the products.

It is the Customer’s responsibility to check the condition of the products on the day of receipt. Any dispute or reservation must be stated on the carrier’s signed delivery note and confirmed by certified letter with acknowledgment of receipt within forty-eight (48) hours. A copy must be sent to Hobbywing UAV. Any anomaly must be reported under the conditions of article 10.

If availability issues occur, an order may be split into multiple shipments. The Customer will only be charged for one delivery fee.

In case of non-performance within thirty (30) days, the Customer may send a registered letter to Hobbywing UAV requesting fulfillment. If still unfulfilled, the Customer may terminate the contract and receive a full refund within fourteen (14) days.