RIGHT OF WITHDRAWAL FOR CONSUMER CUSTOMERS

Pursuant to article L121-21 of the Consumer Code, the Customer has a withdrawal period of fourteen (14) calendar days from the date of receipt of the ordered products, except for certain goods and services as provided in article L121-21-8 of the Consumer Code:

“The right of withdrawal may not be exercised in respect of contracts:
1° The provision of services fully performed before the end of the withdrawal period and the execution of which has begun after the prior and express agreement of the consumer and the express waiver of his right of withdrawal;
3° Supply of goods made according to the consumer’s specifications or clearly personalized.”

1. Required Customer Action

To exercise the right of withdrawal, the Customer must notify Hobbywing UAV of their decision to withdraw within the time limit via:

• A registered letter with acknowledgement of receipt, or
• The standard withdrawal form, sent to the address indicated in Article 12 of these General Conditions of Sale.

The Customer must then return the products in accordance with the procedure outlined below.

2. Eligibility Criteria for Returns

Approved Circumstances:

• Products delivered defective or damaged
• Incorrect item shipped

Non-Qualifying Circumstances:

• Products that have been used, altered, or damaged after delivery
• Customized or clearly personalized items
• Return requests submitted after the allowed timeframe

3. Return Window

Return requests must be initiated within fourteen (14) calendar days from the date of delivery.

Products must be returned within fourteen (14) calendar days from the communication of the decision to withdraw.

4. Return Procedure

• Products must be returned in perfect condition, in their original packaging, without any trace of use or damage.
• All accessories, user manuals, and any promotional gifts must be included.
• Returns must be accompanied by:
  • A duplicate of the invoice
  • A duly completed return form

5. Return Shipping Costs

Return shipping fees are borne by:

• The Customer, for change-of-mind or non-defective returns
• Hobbywing UAV, in cases of defective or incorrect product deliveries

All return risks (damage or loss during transit) remain the responsibility of the Customer.

6. Refund Specifications

• A full refund will be issued for returns that meet all conditions.
• A partial refund may be issued if returned items show signs of use, damage, or are incomplete. In such cases, Hobbywing UAV reserves the right to deduct:
  • The value of missing components
  • Costs related to reconditioning or repair

7. Processing Time

Refunds will be processed within 14 calendar days of:

• Receipt of the Customer’s withdrawal notice
  OR
• The physical return of the products (whichever is later)

Refunds are made via the original payment method used for the order.

8. Returns Coordination Contact

For all return requests and coordination:
Email: contact@hobbywinguav.com

9. Online Dispute Resolution

In accordance with EU law, Customers may use the European Online Dispute Resolution platform to settle disputes independently:
https://ec.europa.eu/consumers/odr

LIABILITY AND WARRANTIES

Hobbywing UAV is bound by applicable legal guarantees, including:

• The legal guarantee of conformity (Articles L211-4 and following of the Consumer Code)
• The legal guarantee against hidden defects (Articles 1641 and following of the Civil Code)

7.1. Visible defects or non-conformities must be reported via registered letter with acknowledgment of receipt within five (5) days of delivery or as soon as a hidden defect is discovered. Returns must be authorized in advance.

7.2. Hobbywing UAV’s liability is limited to:

• Direct, personal, and certain damages only.
• Compensation is limited to the amount of the order.

Exclusions from liability include:

• Normal wear and tear
• Improper use, negligence, or modifications by the Customer
• Malicious acts by the Customer or third parties

7.3. Hobbywing UAV is not liable for any damage to the Client’s computer system or any issues arising from the availability or use of its website.