DELIVERY / RECEIPT

The products are delivered to the address indicated by the Customer on the order form, by post or by private carrier.

1) Service Coverage

Hobbywing UAV delivers to the following regions/countries:

• Mainland France
• European Union countries
• United Kingdom
• Selected countries in Asia and Africa.

Customers are responsible for verifying that delivery to their region is supported at the time of purchase.

2) Timeframes

Order Processing Time

Orders are dispatched within 1–3 business days after order confirmation and receipt of payment.

Logistics / Transit Time

• Mainland France: 2–5 business days after shipment
• EU Countries: 3–7 business days after shipment
• United Kingdom: 3–8 business days after shipment
• Other Regions: 7–15 business days depending on location and customs

Total Delivery Time

Processing Time + Transit Time.
For example: For France – 3–8 business days in total.

Delivery times are indicative unless Hobbywing UAV explicitly commits in writing to firm delivery dates. In the event of a foreseeable delay, Hobbywing UAV will notify the Customer with an estimated revised delivery time.

3) Shipping Costs

• France: €15–€20
• EU Countries: €20–€40
• UK: €15–€30
• Other Countries: calculated at checkout based on location and carrier

If the Customer desires two (2) delivery locations, they must place two (2) separate orders with corresponding shipping charges.

4) Taxes

• Order prices include VAT for deliveries within the European Union.
• For non-EU countries, VAT and any customs duties are not included in the purchase price.
  Customer bears all applicable import duties, taxes, and customs clearance fees as per local regulations.

Delivery/Receipt Conditions

The Customer is obliged to personally guarantee receipt of the ordered products. The Customer undertakes to sign for receipt of the products.

It is the Customer’s responsibility to check the condition of the products on the day of receipt. Any dispute or reservation must be stated on the carrier’s signed delivery note and confirmed by certified letter with acknowledgment of receipt within forty-eight (48) hours. A copy must be sent to Hobbywing UAV. Any anomaly must be reported under the conditions of article 10.

If availability issues occur, an order may be split into multiple shipments. The Customer will only be charged for one delivery fee.

In case of non-performance within thirty (30) days, the Customer may send a registered letter to Hobbywing UAV requesting fulfillment. If still unfulfilled, the Customer may terminate the contract and receive a full refund within fourteen (14) days.